Maintenance
Maintenance Request
Maintenance request can be made through
The Resident Center Website
or Phone App (Apple) or (Android) or
by emailing: rental@whcompaniesllc.com
Please notify us promptly with any maintenance requests. We do not live in the home and therefore will not be aware when you have a future maintenance concern unless you tell us. It is 100% your responsibility to report maintenance issues. Here is a list of items we want to know about immediately:
- Mold (within 48 hours)
- Drippy faucets, drippy pipes, or “running” toilets (within 48 hours)
- Moisture where there should be none (roof, under the sink, etc.)
- An emergency maintenance problem is something that if not taken care of IMMEDIATELY will cause significant damage. Emergencies usually involve water or fire. If it involves fire, call 911.
Your Repair Responsibility
Mold (from living conditions): Mold will grow if given the opportunity. Keep your home clean and dry, with adequate ventilation and air movement. This means making sure all rooms receive heat and airflow on a consistent basis. Immediately clean up any sign of mold or mildew growth to prevent damage to the building. This includes behind furniture, in windows, in corners of walls, etc.
(Some) Leaks: You are responsible for leaks caused by misuse or neglect (such as knocking drain lines loose). Report all leaks immediately, as they can become a very big problem very quickly.
Faucets/knobs: Faucets and knobs can break easily if not handled properly.
Broken windows, blinds, doors, glass, locks, or any other damage caused directly/indirectly by you or your guests.
Light bulbs: These are your responsibility to replace.
Batteries: It is your responsibility to keep your smoke detector and carbon monoxide detector in working order by replacing the batteries on a regular schedule.
Clogged toilets, bathtubs, sinks, and other drains.
What is Emergency Maintenance?
An emergency maintenance problem is something that if not taken care of IMMEDIATELY will cause significant damage. Emergencies usually involve water or fire. If it involves fire, call 911.
The Resident Center Website
or Phone App (Apple) or (Android) or